Frequently Asked Questions

CatDrive is a carpool platform that connects drivers offering trips with passengers looking for a ride. We are not a transport company — we facilitate connections between individuals.

1. A driver posts a ride (origin, destination, date, price, seats available)
2. A passenger searches for a ride and sends a booking request
3. The driver accepts or declines the request
4. Both parties meet at the agreed pickup point

The platform is accessible at any time. Available rides depend on registered drivers and their posting schedules.

CatDrive is peer-to-peer carpooling, not professional transport. Drivers share a trip they're already making — they are not professional chauffeurs. Prices cover cost-sharing, not a commercial service.

CatDrive connects drivers and passengers across the regions it supports and expands to new markets worldwide. You can post or search for a ride between any cities or neighborhoods in the supported regions.

1. Create an account (phone number or email)
2. Search for a ride by entering origin, destination, and date
3. Review the details (price, time, driver) and send a request
4. Wait for the driver's confirmation

Yes, you can cancel a booking at any time before departure. We ask you to notify the driver as early as possible out of courtesy so they can offer the seat to another passenger.

After your booking is accepted, you can contact the driver via the built-in chat or by phone (available 30 minutes before departure). A WhatsApp button is also available on the ride page.

Prices are set freely by drivers. The displayed amount is the price per seat. You see the total price before booking — no hidden fees, no surge pricing.

CatDrive is free until 1 January 2027 — no service fee during this launch period. The trip cost-share is settled directly between passenger and driver. From 1 January 2027, a service fee will apply, shown clearly in advance.

You can browse available rides without an account, but you need to create one to book or contact a driver.

1. Create an account and go to "Become a driver"
2. Enter your date of birth (18+) and confirm you hold a valid driving license, vehicle registration and insurance
3. Start publishing rides right away — uploading documents is optional
4. (Optional) Add your documents — license, ID, selfie with license — to earn the "Verified" badge that reassures passengers

No — it's optional. You can start publishing rides without uploading anything. Add your documents to earn the "Verified" badge that builds passenger trust:

• Driving license (front and back)
• ID document (front and back)
• Selfie holding your license
• Profile photo

You must still hold a valid license, vehicle registration and insurance. Any documents you provide must be current, legible and uncropped.

No — CatDrive is completely free until 1 January 2027. No commission is taken during this launch period; you keep the full cost-share agreed with your passengers. A service fee will be introduced from 1 January 2027, with clear advance notice.

Yes, you set the price per seat, up to a cost-sharing cap based on distance (see below). You also choose the number of seats, departure time, and pickup point.

Carpooling is cost-sharing, not paid transport. The price per seat is therefore capped by distance, so a full car recovers at most the trip's cost — never a profit. This cap protects your status as a carpooler: your personal insurance and legal cover stay valid. The cap adapts to each European country (the per-kilometre cost varies with fuel prices and local living costs), so it stays fair whether you drive in France, Spain or Poland. You're always free to set a lower price.

Yes. As a driver, you can accept or decline any booking request. You can also cancel a seat that's already booked in case of an emergency — notify the passenger as soon as possible via chat or phone. If no booking is active, you can also cancel the entire ride.

• Drivers can add identity and vehicle documents to earn a Verified badge, reviewed by our team
• Each user has a profile with photo and verified phone number
• A review system lets drivers and passengers rate each other after every ride
• Reported accounts are reviewed and can be suspended

If you run into a problem (inappropriate behavior, ride not as described, etc.), contact us via the Help & Support page. We'll review your report and take appropriate action (warning, suspension, or account termination).

Yes. We comply with applicable data protection law (including the GDPR for users in the European Union). Your data is used only within the scope of the service. See our Privacy Policy for full details.

Contact the driver directly via the platform's chat or by phone. If you can't reach them, contact our support and we'll try to help facilitate the return.

You sign up with your email address: we send a 6-digit code (or a magic link), no password. Your phone number is asked as contact info for your rides, not for logging in.

Yes, you can update your name, profile photo, and contact details from the Profile page. Changes are saved automatically.

Contact us via the Help & Support page to request account deletion. You have the right to request deletion of your personal data under applicable data protection law.

The code goes to the email address you entered (not by SMS). Check your inbox and your spam / junk folder, then request a new code after a few minutes. If it still doesn't arrive, contact support.

Peer-to-peer carpooling (transport cost-sharing) is a legal practice. CatDrive is an intermediary platform that facilitates connections — we do not provide professional transport services.

The platform is governed by the applicable law stated in our terms, and complies with data protection regulations (including the GDPR for users in the European Union). For full conditions, see our Terms of Service.

CatDrive is a connection platform and is not liable for accidents occurring during rides. Liability rests with the driver under common law and their vehicle insurance. We encourage all drivers to maintain valid insurance and all passengers to wear seatbelts.

Disputes between users can be reported via the platform. We'll review the situation and may take action (warning, suspension). Our intervention is provided free of charge and does not constitute binding arbitration. Unresolved disputes fall under the jurisdiction of the applicable courts.

The CatDrive platform (trade mark) is operated by:

• Company name: Linoa Technologie EURL
• Legal form: Single-member limited liability company (EURL)
• Contact email: contact@linoa771.com
• Website: https://www.catdrive.app

For any request related to your personal data (access, correction, deletion, portability), contact us at contact@linoa771.com. See our Privacy Policy for details.